the withdrawal right
The withdrawal is a right recognized and sanctioned by the Consumer Code.
If the purchased product is not the right size, does not correspond to expectations or simply you have changed your mind, you can proceed with a request for withdrawal within 14 days, you will not be asked any explanation on this except for purely statistical purposes.
Returns may only be requested for new, unused, unmodified or altered products in any aspect.
This rule is essential to avoid any kind of problem related to the return.
Each returned item will be checked by our staff and must be in suitable conditions to be resold.
Rules for refunds
- Returns must be new, unused, inclusive of each component, including original packaging.
- Once received, returns will be inspected by SP Custom Shop staff within 48 hours of receipt.
- The reimbursement procedure will be initiated through the payment system used for the purchase.
- For repayments on credit cards it is necessary to provide an additional technical time of 2 to 10 working days for the re-credit introduced by the bank providing the card.
- For repayments on the current account it is possible that the bank details are requested in order to make a bank transfer.
- Refunds for payments made through PayPal are usually immediate.
- The reimbursement only concerns the value of the goods and does not cover shipping costs to our warehouse in Assago (MI, Italy).
- The customer is responsible for the transport of returns, which must take place under suitable conditions to be returned without damage.
- It is possible to request the transport service used by SP Custom Shop, in this case it will be required a payment equal to the cost of a standard shipment and then sent the courier label to be applied on the package.
- The right of withdrawal is not intended as a try & buy service, also because of the additional costs involved.
In any case, our staff is available to answer questions on measures, sizes or compatibility.
- Only the first 2 requests for returns related to a specific product and its variants (size, compatibility, size, color, etc.) will be taken into consideration.
- It is not possible to return a product of the same type more than twice.
- Returns must be sent to the address indicated at the bottom of this page in the shipping instructions.
The products must absolutely not be sent to the manufacturer or to a supplier.
All returned products must have a Return Authorization number provided by email before being sent.
Options for sending the return
- It is possible to send the returns through the preferred courier that is able to provide a code tracking service. It is advisable to use a reliable courier because the delivery of the returned product must take place without problems and its integrity must be guaranteed.
Problems or product failures caused by the courier chosen by the purchaser for the return can not be attributed to SP Custom Shop.
- Each shipment must be prepaid, packages will not be accepted with shipping payment request.
- SP Custom Shop allows you to take advantage of your shipping service upon payment of a standard shipping ra
Used or damaged goods
- Any product evidently used, even for a short time or for trial, can not be returned and will not be reimbursed.
- The packs, the bins and any packaging or accompanying material must be returned in the same condition as received. Failure to comply with this condition invalidates the possibility of obtaining reimbursement
In the event that the goods arrive damaged, it is not possible to request a return. In this case it is necessary to proceed with a warranty request.
- The goods marked as return receipt damaged in our warehouses (even if it had been damaged already originally) can not be reimbursed.
- If your return does not meet these requirements, we recommend that you do not attempt to return the goods in order to avoid incurring any additional costs that you do not like.
- We can suggest excellent resale resources for products that will allow you to resell a product that is considered used by the market, such as eBay, street markets, etc.
Defects and warranty claims
- SP Custom Shop is a retail commercial intermediary and is therefore obliged to facilitate product warranty procedures
- SP Custom Shop is not directly responsible for resolving problems on the products sold, but acts as an intermediary between the final purchaser and the manufacturer to carry out the guarantee procedures.
- The guarantee does not equate to the withdrawal procedure, so it is not possible to return a failed product and request a refund. The warranty procedure aims to have the customer request it, the product that has purchased complete and functioning in all its parts
- The methodology for resolving the warranty claim is at the complete discretion of SP Custom Shop which, based on the analyzes it carries out, may decide to proceed in the following ways:
- Repair of defective material at a specialized center
- Replacing the defective material with a new one
- Reimbursement of the price paid by the customer for the object (in case the first 2 solutions are not passable)
- The shipping costs to send the damaged part of the warranty to the SP Custom Shop warehouse are to be paid by the customer. SP Custom Shop will take care of all other incidental expenses not mentioned in relation to warranty management.
- Due to the technical times associated with warranty procedures, SP Custom Shop can not guarantee any precise timing regarding the resolution of warranty issues.
- The quickest procedure to make a replacement is to proceed with the request for a return and buy the product you want in return
Instructions for requesting a return or a guarantee:
You can forward a return or guarantee request through the SP Custom Shop website in the section of your profile:
1: Click on the name of your account, located at the top left of the site.
2: In the left menu, click on "Customer orders"
3: Identify the order in which the product to be returned is present and click on the "Return item(s)" button
4: Choose the quantity of products to be returned via the drop-down menu next to the product, select the options for the request and enter a comment.
ATTENTION: the request will be taken in charge and worked by a technician, who can change both the reason for the return and the action according to each specific case.
Instructions for making the return will be communicated after acceptance.
Returns or guarantees without authorization will not be considered.