From the time we receive an order, we strive to deliver it quickly and accurately.
We have a distribution center in Italy, in Milan metropolitan area, strategically close to the major highways and express mail sorting hubs.
The availability status and amounts are shown on each product page and are constantly updated.
Our direct relationship with suppliers and manufacturers allows us to put on sale products available in multiple stocks, shipping the purchased products when needed.
The estimated preparation time is mentioned in each product description.
1-2 days: products typically available in the main stock that can be easily prepared
2-3 days: products available in the main stock or in local stocks of our partners
10-15 days: products that have to be ordered, in backorder or imported
Shipping times vary depending on the state where you want to send the goods.
To calculate the estimated total time of receipt of a purchase, you have to add the shipping time to the preparation one.
These times are always to be considered as working (excluding Saturday, Sunday and holidays).
We are always available for shipping details and information and to solve any issues during this stage.
All the times described are estimated, we are committed to meet them. In case of delays on these times, you cannot request refunds or exercise special compensatory rights.
We use the best selected carriers (UPS, TNT, DHL) to deliver our parcels safely.
If the purchase is completed by a registered user, the delivery status of the order can be checked through your user profile, in the orders detail section.
However, you will receive an email notification once the package leaves the relevant warehouse, with all the instructions to track the shipment.
Shipping time by country:
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